Fourth Estate Public Benefit Corporation Washington, DC, USA
Nov 15, 2018Contract
Fourth Estate is a news and journalism co-op public benefit corporation, a new and very unique type of company. We exist to democratize news for the public benefit, and to foster, support and incubate a sustainable and free press.. We believe we can make the world a better place by empowering those who use news and journalism for good. We are working to become the leading news and journalism organization in the world. We seek to connect and empower our members to achieve their journalistic missions. YOUR ROLE AT THE FOURTH ESTATE As the Member Experience Specialist , you work toward ensuring that both new and existing members love interacting on Fourth Estate social media, particularly our new Journ.Pro community for news professionals. You will personally engage with members to help them get questions answered and challenges overcome through other members, resources, and research. Your work helps us create and maintain community, high member retention, increase member referrals, and generate incredibly positive experiences for members. Your responsibilities may include--but are not limited to: Adding a personal touch to new member on-boarding Fielding questions about our organization, platform, community, or culture from members Collaborating to conceive, plan and facilitate online and offline member events and workshops Collaborating to increase member contribution and participation Collaborating to help encourage new member enrollment from the inside out Interviewing community members for testimonials and ideas for improvement Assisting with member support For candidates with relevant experiience, this position might also include: Managing and editing relevant news and content Facilitating small group experiences, workshops and masterminds Representing the Fourth Estate and the Journ.Pro on our social media channels YOUR SKILLS, ATTITUDE, AND EXPERIENCE You’re a “people person” who is outgoing and values cultivating relationships with lots of different kinds of people, from around the world. You’ve worked in customer service or support before and received great feedback about your creative problem-solving and customer-focused approach. You have exceptional communication skills, whether in writing, in person, or over the phone. You value truth, transparency and community, our core journalistic values. You’re extremely comfortable with navigating the web and using social media like Twitter, Facebook or LinkedIn. You love finding new apps or software that help you make life easier. You’re creative and organized. You’re detail-oriented and interested in the big picture. Additional experience, skills, or education in journalism is a big plus. Familiarity with freelancing or broadcast is a plus. Additional languages are also extra credit. THE POSITION The position is approximately 20 hours per week, flexible, part-time and work from home. Some evening and weekend work is required. The position has the potential to grow into a full-time position in the next 12 months. This position reports to our Washington, DC office, however remote applicants anywhere in the world are encouraged. THE COMPENSATION Compensation is based on your experience and mix of skills.